FAQ

What is your refund and/or cancellation policy?
Cancellations Notice of cancellation must be made in writing directly to Key Tours International. A $150 fee per person will be charged for all cancellation...
Wed, Sep 20, 2017 at 9:53 PM
Can I get frequent flyer mileage on my air and land programs purchased with Key Tours?
Our preferred air carriers often cooperate with frequent flyer programs or have their own mileage programs. Key Tours works with a variety of different airl...
Wed, Sep 20, 2017 at 9:27 PM
When traveling abroad, what do I need in terms of a passport and/or visa?
Travelers must secure and maintain a valid passport throughout the trip. For in depth information regarding a country's visa requirements, please conta...
Wed, Sep 20, 2017 at 9:28 PM
Arrival and Departure Transfers?
A representative will greet clients scheduled for transfers at the selected destination and will transport your party to the appropriate hotel or tour. For ...
Thu, Sep 21, 2017 at 7:49 AM
What forms of payment does Key Tours accept?
Checks, American Express, Master Card, Visa and Paypal are all acceptable forms of payment. 
Wed, Sep 20, 2017 at 9:30 PM
When should I book my travel?
Reservations should be completed no later than 45 days prior to departure. For summer and other high season travel times, 90 days prior provides added secur...
Wed, Sep 20, 2017 at 9:32 PM
How can I confirm that my purchase is complete and everything is arranged the way we want it?
Before a booking is made, you will receive a quote with a suggested itinerary for the requested services. There is no deposit required until the services ar...
Wed, Sep 20, 2017 at 9:33 PM
When will I receive my travel documents and vouchers?
Clients can expect to receive all necessary travel documents 14 days prior to departure. This will include an information booklet with the documents for eac...
Wed, Sep 20, 2017 at 9:33 PM
I'm traveling alone, does Key Tours find roommates for the single traveler?
Because it is often difficult to find roommates with the same interests and personal preferences Key Tours does not provide roommate matching but instead of...
Wed, Sep 20, 2017 at 9:34 PM
Does Key Tours offer travel insurance and if so how can I purchase this option?
Key Tours recommends that all travelers buy comprehensive travel insurance whether it is purchased with your Key Tours package or through an outside company...
Wed, Sep 20, 2017 at 9:35 PM